Many of our items are personalized with your specific information and require several different manufacturing steps. Depending on the complexity of the production process, shipping times will vary depending on the item you have purchased. Shipping times can range anywhere from 1-6 weeks.
- Full tracking information will be emailed to you once order has shipped
- Signature is required at delivery for all orders
Damaged Shipment Policy
- All products are shipped 100% insured.
- You will not be responsible for any fees on products that are damaged during shipping.
- If there is any visible damage from the outside of the box, PLEASE INDICATE SO WHEN SIGNING for the package
- Do NOT DISCARD BOX. Our shipping company requires original box, with original packing material. Throwing away, or cutting up the box will void shipping insurance
- All damaged products are subject to a thorough inspection by both us and shipping company.
- Damaged shipments must be reported within 7 days of receiving the order, no exceptions
- To report a damaged shipment, please send an email to [email protected]. Be sure to include your order number. Sending digital pictures of the damages will assist us in processing your damage claim quicker. Please allow 2-5 business days to claim processing.
We understand that things change. Each plaque is custom made to order. You’re welcome to cancel your order at anytime BEFORE IT ENTERS PRODUCTION without penalty. Cancellation notice must be received at least 24 hours before it enters production.
After your order has entered production, there are no cancellations or alterations to the plaque design.
How to Cancel Your Order
Please contact customer service at [email protected] or (888) 258-0332 to find out if your order has shipped before cancelling.